Process & Delivery

Our Delivery | A Personalized Approach 

We apply a personalized approach to our online service. Our team will notify you via email to let you know your order is out for delivery. At Ottawa Plants, we ensure your order gets to you on time. The perks of ordering with us, at Ottawa Plants, is WE come to you. You don't have to leave the comfort of your own home  and you do not have to worry about shipping via carriers and tracking information, it's a more personalized experience. One of our team members will deliver your plant order directly to you.

We do not ship plants by mail or couriers, all our plants are packaged and hand delivered by our employees in our own trucks. All plants are safely packaged to ensure there is no damage during the delivery process. We take pride in the quality of both our plants and delivery process. It is important to us that our customers have a good experience! 

Our Process | Easy as 1, 2, 3!

Ottawa Plants has a large inventory of plants available to you for online purchase. Our processing time is within a week of order. However during peak times and high volumes of order there can be delays.

1. You place your order online. you will receive an order confirmation via email. If you do not receive it please check your Junk mail folder and/or double check the email address provided to us.
2. Once your order is ready for delivery, you will automatically be sent an email stating your plant order is out for delivery. If you would like us to drop your plant off at an alternative shipping address, such as a gift to a friend or deliver to your work place during our business hours, we can also arrange this.
3. We personally deliver your plant order to your home, workplace or other location of preference.

Our City | Delivery Zone

Our delivery area is primarily the Ottawa area, however we will make some exceptions for custom arrangements and orders. We want to extend our plant community anywhere we can. Our exterior custom arrangements are often available outside of our usual delivery zone. 

If you live outside of our delivery zone, it is possible for our team to set up a coordinated, mutually determined delivery hand off location where we can transition the delivery process to you. We love to spread the world of plants to as many as possible, please do not hesitate to contact us and we will do our best to coordinate a pick up location.