Our Delivery | A Personalized Approach
We apply a personalized approach to our online service. Our team will call or email you to arrange a delivery time for your order. At Ottawa Plants, we ensure your order gets to you on time. The perks of ordering with us, at Ottawa Plants, is that you do not have to worry about shipping via carriers and tracking information, it's a more personalized experience. One of our team members will schedule and deliver your plant directly to you.
We do not send plants by mail, all our plants are packaged and hand delivered by local employees in our own trucks. All plants are safely packaged to ensure there is no damage during the delivery process. We take pride in the quality of both our plants and delivery process. It is important to us that our customers have a good experience!
Our Process | Easy as 1, 2, 3!
Ottawa Plants has a large inventory of plants available to you online. Our processing time is within a week of order. First, we contact you to schedule a delivery date and time. Then, we deliver on that scheduled date and time to you. It's that easy!
- You place your order online. When we receive your order, we verify our inventory and reach out to you within 24 - 72 hours.
- Our team schedules a date and time to ensure someone is able to receive the order. If you would like us to drop your plant off at an alternative shipping address, such as a gift to a friend or deliver to your work place during our business hours, we can also arrange this.
- We delivery your plant to you.
If you purchase a pre-order product or our stock is on back order, our team ensures you're notified. This does not happen frequently, but we want you to know you're well taken care of! One of our team members will be in touch within a couple days of ordering to let you know when to expect your plant and ensure it is at a suitable time and place for you.
Our City | Delivery Zone
Our delivery area is primarily the Ottawa area, however we will make some exceptions for custom arrangements and orders. We want to extend our plant community anywhere we can. Our interior and exterior landscaping services and custom arrangements are often available outside of our usual delivery zone.
It is possible for our team to set a coordinated, mutually determined delivery hand off spot where we can transition the delivery process to you. Our team will reach out to you if your address is outside of our delivery zone to coordinate a pick up location if need be.